Returns & Exchanges

At Charleston Shoe Co. we take pride in the fact that our shoes are hand-made and hand- sewn and hope you do to!  

SALES ITEMS: We’re sorry but Charleston Shoe Co. are unable to accept returns or exchanges on any merchandise purchased “On SALE" at Charleston Shoe Co. eu.   

We want you to be fully satisfied with your purchase from CHARLESTON SHOE CO.eu, therefore, we do allow returns from ONLY ONLINE purchases within 15 days of delivery for all shipped orders that have not been worn. Please email contact@charlestonshoeco.eu for any refund requests.  If you are not particularly sure about a pair of shoes, please don’t wear them. Once you do, the shoes can no longer be exchanged. We only accept exchanges for merchandise purchased at Charleston Shoe Co. eu. Merchandise purchased at other retailers must be returned or exchanged at that retail store.

We are not responsible for any additional shipping charges incurred.
Please insure your return/exchange packages for the full amount of the purchase. Be sure to fill out an exchange form that is included in each order. 

Please send all shipments to:


39 Boulevard Thiers
Saint Jean de Luz
France 64500

Tel: +33 (0) 6 52 16 63 55

We cannot be held responsible for lost or damaged packages sent to us.