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FREE SHIPPING for ORDERS OVER €175

Ordering Information

ORDER STATUS

Once we have processed your order we will be sending you an email to let you know that your item(s) have shipped! If you have any questions about your order please email us at contact@charlestonshoeco.eu

SHIPPING AND DELIVERY

You will be notified via email within 48 hours of your order being processed. We ship shoes in stock within 3 business days. 

Shipping prices vary by destination both in and outside of the European Union.

The price paid by the customer is in Euros.  The price includes @ VAT 21% but does not include customs and other taxes. Such additional costs shall be paid directly by the customer to the carrier.


Please email us at contact@charlestonshoeco.eu  for more information about the status of your order.

EXCHANGES

We want you to be fully satisfied with your purchase from Charleston Shoe Co., therefore, we do allow exchanges within 15 days of delivery for all shipped orders.

We are not responsible for any additional shipping charges incurred.

Please insure your return/exchange packages for the full amount of the purchase. Include your name and contact information with your items. Please send all returns/exchange shipments to: Charleston Shoe Co.eu, 39 Boulevard Thiers, Saint Jean de Luz, 64500 France.

We cannot be held responsible for lost or damaged packages sent to us.

POLICIES AND TERMS OF USE

DISCLAIMERS AND LIMITATION OF LIABILITY

By using the Charleston Shoe Co. Web site, you expressly agree that use of the Web site is at your sole risk.

Under no circumstances shall Charleston Shoe Co. be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Web site, including but not limited to reliance by you on any information obtained from the Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Charleston Shoe Co.eu has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Charleston Shoe Co. eu Web site. 

YOUR ORDER

PAYMENT

You may pay for your order on the Charleston Shoe Co. website with a debit or credit card. If you would like to use a gift certificate or other means of payment, please email us at contact@charlestonshoeco.eu.

SHIPPING

All orders placed on this site are subject to product availability and will be shipped according to Charleston Shoe Co.eu shipping policies.

CANCELLATION

Please email us at contact@charlestonshoeco.eu if you need to cancel an order.

DISCLAIMER

Photos and images on this web site are only guidelines. Manufacturing changes can result in variations to product. All measurements and capacities are approximate and can vary due to manufacturing changes. Delivery of merchandise is subject to availability and Charleston Shoe Co.eu  cannot be held responsible for delays.

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